To maximize patient rest, care,safety and infection control we encourage minimum disturbance to patients.
Smoking is strictly prohibited in the hospital premises.
At Neuro One Hospital, we do not encourage tipping. We request you refrain from giving tips to the staff/employees.
|Wards||7 am to 8 am & 5 pm to 7 pm|
|ICU||6.00 pm to 7.00 pm|
We provide covered parking facility for patients and relatives on Basement. Parking will be on first come first serve basis.
You have the right to be treated with respect regardless of race,religion,disability,nationality,orgin or of source of payment.
You have the right to seek and receive all information necessary for you to understand your medical condition, clarify your doubts before signing the consents forms.
You have right to choose and change your physician, request for a second opnion, accept or refuse any procedure, drug.
You have the right to privacy, Confidentiality in your treatment & consultation.
You have right to make suggestions and express grievances.
You have the right to known the expected cost of treatment, receive an explanation of charges regardless of source of payment.
Provide complete and accurate history of illness ,medications, allergies. Be on time for appointments
Respect other patients medical condition, be considerate of noise levels.
Obtain clarification about your treatment plan, understand all instruction before signing the consent forms.
You have the responsibility to be prompt about payment of hospital bills.
Observe the “Take care of Belongings”, “No smoking “,visiting Hours & numbers”, “No Flowers”, “No Outside Eatables” & other rules of the hospital.
You should direct complaints (if any)to the to the floor manager / manager or provide a written feedback so that immediate action will be taken to address your concern.
Neuro One Hospital is proud to state that we are a completely paperless facility with complete EMR and HMS with integrated PACS for your convenience and privacy.
We have a patient login portal where patients can access their medical records, lab reports from their computer or mobile.
Financial Counsellors are available at the IPD Reception (Ground Floor).They provide You approximate of hospital stay, surgery etc.
We have 5 types of rooms for patients stay at our hospital.
Please let us known in advance, if you require a medical certificate-(leave/fitness/fit to fly) as proof of your stay in the hospital.
We value your opinion. We would appreciate your feedback on our service by filling-in the patient feedback form.
To avoid delays, while the discharge process is in progress you are requested to make arrangements for your transport home. Please request your nurse if you need ambulance service. Our ambulance will drop you home.
At Neurone Hospital, a dedicated and efficient team at the insurance will assist and guide you to avail hassle free cashless services.
TPA usually approves a part of the total estimate called “Initial Sanction”. Please ensure admission within 2-3 days of receiving this sanction. Otherwise the initial will be invalid and the entire process needs to be repeated for approval.
If the bill amount exceeds the authorized limit, the Billing Department will sent a reminder for further enhancement to the TPA.In case, the TPA denies the enhancement of the amount, the patient needs to start making interim payment and settle the bill.
In case of denial, the patient has to bear the expenses and can go for reimbursement later on.
Home food is strictly not allowed for the patients. The hospital serves well balanced meals.